Wachovia has several times placed a check in front of my direct deposit. Well this was the worst of all and proves that they are scamming people not only at a time of recession but to their clients that are already having financial difficulties. I called them to chaeck if a payment that I sent in, which was a check, had made it there or not because at midnight my direct deposit was due to land and if the check wasn't there I was going to make a withdrawal and pay these other bills to avoid late fees from them. Thae answered me "NO" the check has not made it to the bank as of yet. I then stated great thank you for your help. Weel low and behold I received an NSF fee for that exact check that I called in for to assure that it hadn't made it there. When I called back to ask what had happened and why they would have told me that the check hadn't made it there when it did, their response was "Oh we can't see all the transactions for the day that you call in until the next day." This is a rediculous lie and another way for Wachovia to rip off the less fortunate. I say shame on you Wachovia. My account will be closed and you will never be recommeneded by my again and I will announce my disgust with everyone that I meet.

Sincerely,

A former long time customer.


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1. Written by toni, on 07-08-2008 08:44

In jan i made a withdrawl from my atm machine while on a cruise - i got the money but it was taken out of my account two times. I told the front desk about it and they said they were having a problem with their satellite at the time and to call my bank which I did directly from the ship. Wachovia told me to call them when I get back and they put the money back into my account. Then two months later they took it out again. I called to complain and was told that it was to long ago to do anything about it. At that point Lost my temper and had to tell them off as politley as I could at the time. I filed an appeal in May and did not hear from them - I waited until 7/17 called them amd was treated very rudly by the receptionist andd told this was to old to take care of - I then asked to a supervisor and was given one ( who knows if it was even a supervisor ) and was told to fax all the papers over and he would call me back FOR SURE the next day 7/18. Well that did not happen - I called yesterday 8/6 asking for that supervisor - they had no idea who I was talking about - then told me he wasn't at his desk!!!! This is a lot of money to me and I would like to get this taken care of. It has been 8 months and I have been given the shaft and no one to even try to help me. I would like to write to the President of Wachovia and tell him how his branch is run but I know he will never get the letter. So now what do I do??? What is my recourse?

2. Written by banker (at another bank), on 07-08-2008 01:23

Actually, at my bank ... I know that I can not see checks until after they post to your account (unless they are converted into electronic items... and even then i can t see them.. I have to call into our ACH dept to know about them) Items post every morning after midnight. If Wachovia is anything like my bank (and most bank programs and products are very similar) they were telling you the truth. going to a differnt bank will not help you in this regard.

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