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So today I was charge a $35.00 over draft fee by Wachovia for a PENNY...thats right ONE FREAKIN PENNY. Customer service refused to help stating it was not a bank error. I am so fed up with their crap-tastic service. I am done with them and I hope everyone spreads the word that their execellent customer service rating that they advertise is a crock of crap. Seriously $35 buck for a penny. This is the worst bank with the worst customer service ever. I hope one of their "poll" takers call me to rate their service. Not that they will actually use the bad rating but it sure will make me feel better!  Comments (19) |  |
| 1. Written by J, on 23-10-2009 13:22 Brown your a moron everyone here checks their balances religiously for that reason. We are not complaining about going over its the way in which they apply charges that is wrong. Even if you were to keep a detail check book the way in which they apply the charges could still cause you to over draft by 7 charges adding up to $245 dollars. I had an incident when I deposited $200 CASH at 330 on a friday. when I made chages on the weekend it was considered overdraft because they didnt apply my US AMERICAN DOLLARS till Monday. Does that seem fair? Sorry Brown not everyone can be as perfect as you. I dont think anyone wants to be anything like you Im assuming either. What loser searches for Wachovia complaints when they dont have one Hhahahaha. so in conclusion Brown - loser fat balding and probably socially inept. Wachovia theives and a horrible bank that gets their jollies from stealing from people who need it the most! |
| 2. Written by Mark Hensel, on 17-10-2009 10:02 I read all these complaints about Wachovia but no one offered any suggestion as to how to deal with this bank. Do anyone know the proper authority that can handle all these complaints. Because I am not satisfied with just writing the complaint. I want somebody to do something. |
| 3. Written by Ivy Jacobs Jacksonville NC, on 15-10-2009 16:38 I currently bank with Wachovia I left Bank of America because of the way they processed credits and debits to my account they process them in order of amount not by date now I have incurred overdraft fees at Wachovia for the same thing they processed a purchased made on the 13th prior to one made on the 8th in order to get 2 overdraft fees instead of one  |
| 4. Written by bbrown, on 14-10-2009 21:19 i have been a customer with wachovia since 2004 i recently contacted wachovia because in 1 week they have stolen 280.00 worth of my money i called customer service to get a better understanding of my account and it was the worst experience ever. i spoke to two reps and one supervisor who were some of the most unprofessional people ever employed on the face of the earth. It seems that wachovia has changed the way that they process their debit card transactions without notifying their unsuspecting customers. Instead of helping me understand what was going on I was told that I need to know how to manage my account cause nothing has changed since I'v ehad my account (mind you this is the first time that this has happened to me)I never recieved any help and i think that they may have blocked my number because now every time i call i cant get through using my phone.Wachovia *** and I swear that they will never get another cent of my money |
| 5. Written by MJ, on 22-09-2009 19:02 Well, I guess I guess I also arrived in Wachovia ***. I seriously wonder how they calculate their overdraft fee charges. On 9/18 I deposited 50 dollar from one account to the other online. That eve when I checked my account there was no sign of any overdraft. The next day, 9/19 I checked again and all of a sudden I was charged 35 dollar in overdraft fees. When I did the calculations and looked at the account info I was charged 35 dollar in overdraft fees on 9/18 for apparently a 77 cents overdraft. Thing is, it showed that only 1 purchase was actually charged on 9/18. The other purchases on 9/18 showed up as 9/21. All together they do make for a 77 cents overdraft. On 9/21 I checked my account again after I send an email to Wachovia on 9/20 and it still showed the -35.77 dollar. Today 9/21 I checked again and all of a sudden I have been charged 105 dollars more in overdraft fees. The only reason for this that I can think of is that even though they already charged 35 dollar over all the purchases on 9/18 including the ones that show up as 9/21, they charged an additional 105 dollar for the ones that show up 9/21. Gosh I do hope I still make sense here. I am so mad about this. I always check my balance in the morning to make sure I will not do something stupid that will overdraft my account and now I am basically punished 140 dollars for a 77 cents overdraft. They are a bunch of thieves! |
| 6. Written by W. S. Hill, on 17-09-2009 19:05 For all of you who have had problems with Wachovia I have good news--Higer, Lichter and Givner, a law firm in Aventura, Florida has just received class action status for a lawsuit filed for the way Wachovia handles their debit card overdrafts and their "accounting practices" mentioned in so many complaints. Wachovia tried to stick me for over $1600.00 in fees when their were multiple errors on their part, ate up over $1,000.00 of my money and then tried to balme ME for it. It tried 41, yes 41 times to reach the "manager" through the number I was given, never got a call back. Anyway, if you want to join this class action call the firm of Higer, Lichter and Givner...ask for the attorney handling it..Jennesa Wasserman at 305.356-7554. Their address in Florida is 2999 NE 191st St., Suite 700, Aventura. You can e-mail her at also have a class action for Citibank as well as Bank of America--this is not a joke- it is FOR REAL! Finally some justice in this world. |
| 7. Written by Joanne, on 03-09-2009 07:15 I thought I had all their stupid little accounting practices down but here's a new one. You want to run to the grocery store to pick up a few things and your checking account balance is low. No problem you transfer over some money from another wachovia account and its fine. Wrong! Its after 9:00pm so the transfer is really not there yet (even though online it says it is) but the charge goes through. So you get on the next morning and you have an overdraft charge of $35.00 and your account is overdrawn because of the way they post transactions to your account. I am not kidding this happened to us. We have opened an account at another bank and will be closing all family wachovia accounts as soon as possible. |
| 8. Written by Fendi, on 24-08-2009 09:02 I have been with wachovia for over 30 years and I was satisfied with them until recently. I don't understand their accounting practices. They do not explain to customers that different cities have different banking procedures. Example if you deposit money in your account in Raleigh after 2:00 p.m. the funds are available to you but not to checks being posted to your account. Now if you live in Charlotte it does not matter what time you make a deposit as long as you make it before the bank closes you are ok. I am moving my account to another bank that does not charge $35.00 for overdrafts and are more customer friendly. You may have gotten about $1000 from me, but you won't get anymore. Enjoy spending that $1000 "big executives"'cause it is the last you'll ever get from me.  |
| 9. Written by Kimberly, on 10-08-2009 09:09 I have been a customer of wachovia for atleast 6 years now. I even took out my student education loans through their financial institution. It wasnt until the past 2 years that I have started to experience problems with their accounting, their fees and their customer service. This past month takes the cake. I reported a complaint back at the end of June. When I noticed a company had renewed my membership without my consent after I had told them not to. This caused my account to go under and resulte in numerous fees. Fee's which I had paid. I still have not heard back from the company inregards to replaying the fees back to me. Wachovia stated that their research team would look into it. I still have not heard anything back from them yet. So now after a month goes by and I have completed a move and I made an error on my part because my uhaul transaction did not show up on my holds I made additional purchases that took me under. When I look at my statement I'm being shown that I was charged the $70 NSF Fee. Not once but twice. It was posted to my account before the transactions were and once again afterwards. When I pointed this out via their secure email system online (because I want documentation of everything) they said they would only credit me back $37 into my account. I responded back and explained to them that I apprecaite it but they cant just do that and expect me to go on my way. This was duplicate fee's. They can charge me fee's for rightfully overdrawn items but they can not do this. This is fraud, this is theft. They are supposed to be looking out for the greater interest of their customers not ripping them off and dollar pinching them in duplicate fee's because they can get away with it or because they have multiple people dealing with issues instead of having a specific account representative handle a requisition all the way through. everytime i respond to a secure message sent back to me... it goes to someone else. How is that for customer service being constantly bounced around? I'm printing out every email sent between them on their server. I am going to send that along with a letter of complaint to their CEO and to the BBB and the Federal Reserve Consumer Help site. This is unfair and unjust. |
| 10. Written by ps, on 25-07-2009 22:59 I am in agreement with John32118 who posted a complaint 4/19/09. Wachovia is using trick accounting to add NSF fees. I have already reported them to the BBB, now I am going to file a complaint thru Federal Reserve Consumer Help. (www.federalreserveconsumerhelp.gov) |
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