CommentOver the weekend a 24 hour deposit adjustment was made to my account in the amount of $300. I called customer service who told me to call back during the week to speak with a branch representative. I called back on Monday and they told me I had to actually go in to the branch.
On Monday morning I went into the same branch that the deposit was made at. They told me that they check the deposits in teams of 2 and that a manager also checked the deposit and that there was no way that they could have made a mistake.
They told me that my deposit envelope said $360 and my deposit slip said $660, which doesn't make sense because I only wrote $660 on the envolpe as I did not have a slip.
I have more money, but the problem is the principle that they can just take my money and it's their word against mine and that's the end of it. I am going to close out my account because I no longer feel like I can trust this bank. Be careful and never make a cash deposit through an ATM machine at this branch as they are theives.
 Comments (2) |  |
| 1. Written by Eedwards, on 30-08-2009 23:06 After about a week Wachovia returned the difference from my original deposit. After they originally told me that there was no way they could have made a mistake they returned my money and said that it was the ATM company that mixed up my deposit with someone else's. There was basically no gaurantee that this would not happen again. I no longer bank at that branch and I no longer make cash deposits to their ATM. |
| 2. Written by Elyse, on 29-08-2009 16:56 I also ran into this situation. I deposited $170 dollars into my account, and they only credited me with $130 dollars. They too claim its my fault, despite never having this problem before. I made this deposit in the ATM outside of Charleston AFB. |
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