Wachovia Bank
Reviews and Complaints
www.wachovia.com
lynettebattle B
New York, New York
Wachovia Treats Customers Horribly!
Recently, I was contacted by wachovia my 4 yr old son's savingsaccount was overdrawn due to ng check fees. Upon careful inspection, we realized my son's account was mistakenly hit with debits, the rep told me I had to go to my branch to handle. I went to the branch filled out affadavits and in less than a week rec'd correspondence the charges still stand. I called the toll free # supplied on the letter to escalate my issue. This is where the craziness ensued. I was transferred to numerous departments, my time on hold totaled well over an hour to only be mistreated by a manager and told to take my issue up with my employer who "deposits" into my son's account. I have numerous accounts with this financial institution including my mortgage and am disgusted at the treatment I have received. Especially after doing my due diligence and following protocol. I have just sent via certified mail a letter to the corporate office and will keep you updated. When it is feasible I will be taking my business elsewhere, where I as a consumer am appreciated.
1 comment
nnanna j
Washington, District Of Columbia
Horrific customer experience at Wachovia
I went in to cash a check of $7000 a friend (Wachovia customer) had payed me. When I presented the check I was nicely invited to join the bank, and I smiled. I wanted to see how everything will go before I decided to become a customer of Wachovia. After about 15 minutes of verifying my ID and checkcard, the teller calls my friend (the payor) to verify the check, I was told it's fine, and the funds are available. Another 15 minutes later the teller (Sylvia Pineda-Alfaro) and head teller can't get the computer to say "approved" even though the funds are available. So I'm still waiting and more phone calls are being made. None of them are telling me anything, I'm just waiting. So I tell them I have a Dr's appointment and I have to leave. Then the head teller after another 15 minutes now tells me to have a seat because she still has to make some calls. This is now 45 minutes; Sylvia Pineda-Alfaro takes the check and gives it to me to leave if I can't wait. Of course I refused, after this while I needed the check cashed. The manager now comes to stand by me and really says nothing. 10 minutes later I'm given the money and I start to leave. Sylvia Pineda-Alfaro now begins to laugh at me and sarcastically says; "bye.........have a nice day.........." I now tell her "I'll report you" and instead of the manager to tell her to act right he stands there and just chackled and she continues to laugh at me. This is the epitome of bad customer service, if a teller can not empathize with an angry customer that's one thing, but in addition to that laugh at the customer? I don't think this is the kind of representation Wells Fargo/Wachovia needs to have out in the field especially not to a potential customer. This indeed was a horrific experience. I hope you address it immediately, so that the next potential customer out there doesn't go through the same thing. Thanks for your time.
1 comment
Agripina Ymf
Greenville, South Carolina
Paid a $700 Debit when my acct was neagtive AFTER I told them not to
I had a Wachovia bank account for sometime. Got into trouble playing online Poker. I had a $700 ACH coming in from Poker Stars. They had debited my acct before. I called and asked what can be done as I dont' really want to pay this. The lady said I can put a BLOCK on the company and they will not be allowed to debit my account. She was very nice and helpful. I thought "great!". She said it would take 2 otr 3 days before this to take affect, It usually takes about 4 to 5 days to have it debited from Poker Stars. My account was already at -$18 and I asked "so what happens if this comes in before the block? will it be paid or will I get a NSF charge"? She flat out told me It wont be paid because you account is already overdrawn. All seemed ok until 4 days later, I log on to wachovia and see my accouint is -$754 !! They paid the $700 debit and ofcourse threw in a $36 fee. I called to inquier whats up? The lasy told me the company used a different code and it was paid. I said "well wait a min, I was told #1...This COMPANY is blocked and #2 Nothing would be paid because my acct was negative!" The lady apologized saying "whoever told you that should not have becuase we can't tell if something will get paid or not. I'm like "I dont care about the apology, just take the $700 off!". She wouldnt and I asked to talk to the manager. She wouldnt and said "why should we? If we take it off then you win" I'm shocked, I said "I'm not winning anything, and now you want me to pay for $700 when I don't have the money and after I was told by Wachovia it would not have been paid!". This is crazy! I also said " what do you mean I win? Wachovia messed up by paying this, it want my fault!, Now you want ME to pay this....now you win" She asked "well didnt you allow this transaction? I said yes BUT I asked for a Block long before this hit the Bank plus was told it would not be paid!". She woudn't budge, then said "how about I pay half, we'll go half on it". She said "no". I told her "I'm not paying this" She said if I don't it will go to collections and on my chex systems account. I told her had I knew this was gonna happen, I would have Gladly closed my account and either opened a new wachovia account or somewhere else. A closed Bank accouint simply bounces off any ACH's or Internet charges after the acct is closed. I said "Well had your WACHOVIA rep said to me she didnt know if it would get paid or not, I'd closed my account, but I was flat out told in either scenerio it WILL NOT GET PAID and yet it did, and you want me to pay for this...no way!" I emailed BBB and all tjhey did was forward my email to wachovia...LOL. The guy at wachovia did take the $36 fee off, but I wasnt gonna pay this $700 charge. So sure niff, it went to collections and on chex systems, I now have to Bank at a second chance bank. And to all you clowns who say" well you shouldnt have been playing Poker in the first place". Thats not the issue, the issue was my bank told me The Company would be Blocked and nothing will be paid anyhow since my acct is in the red (this was before the new Bank changes that took place in Aug 2010 and thank God for them too, this would not have happened now). It's just another example how Banks have you bend over and do it to ya, they never admit when they are wrong, they do nothing to make it right.
7 comments
loopie k
Jacksonville, Florida
No Christmas Trees NO MONEY
AS GOD as my witness if I do not see trees in my bank by next week I will remove every penny we have and find a bank that believes in the birth of Jesus.. You do not want to offend people, well BIG MISTAKE because you have offically offended MILLIONS of us.. I am communicating with everyone I know personally,via e-mail and my 10000plus facebook friends. AMERICA IS A CHRISTIAN NATION AND WE CELEBRATE CHRISTMAS.. DO not follow the wods of our President to Turkey who says we are not. You both are wrong..and you will pay the price of turning your back on us.
4 comments
Pat Aap
Duluth, Georgia
No Christmas Trees?
I cannot believe you are bending to the minority of people who do no view a Christmas tree as a sign of the season. I am so tired of large corporations not standing up to this minority, usually 1 or 2 people. I worked for Wachovia in North Carolina for several years and enjoyed my time there. It is not the same and even though the local people are great, I am very disturbed by this latest move by corporate. Make a stand, do the right thing, put the Christmas trees back. Think about why you went out of business!!!
1 comment
WrongedRon T
Barnesville, Georgia
Wachovia's new
Oh, how Wachovia scams. With the new financial regulations in place my wife and I were recently assessed overdraft charges in excess of $300.00. How did they do this. My wife needed a medical test and she had to right a check to cover it. We had enough to cover the check, but it was not immediately accessible, no problem right. Not with Wachovia, what do they do, they process all the debit card transactions, but the bills set up on the bill pay all did not clear, thus NSF charges. We transfer more money into the Wachovia account, again more checks presented, more NSF charges. The sad part of this is without all the NSF charges we would have only have overdrawn about $30. Something needs to be done about this WACHOVIA monster.
1 comment
skyroll
Vienna, Virginia
Wachovia took 8 weeks to deposit a check!
I own a small business and we have a customer in Canada. This customer pays us by check, in US dollars, but from a Canadian bank. We have been depositing their checks in our Wachovia account for several years. Typically Wachovia has deposited these checks in a week or less. With our last check it took these crooks 8 weeks to deposit the check. How do you think they would react if someone help up their funds for 8 weeks? Kind of tough to run a business when my bank acts like a common thug with a gun to my head. Needless to say I am looking for a new bank. Wachovia is now part of Wells Fargo. Will it make a difference? I doubt it. I hope they rot in ***.
2 comments
average j Gpb
Ocala, Florida
What has Wachovia Bank become?
Wachovia bank used to be a great institution with great service. In Florida, even though they are not Wells Fargo yet (they are owned by Wells Fargo), I can see the horrible influence already. Any time you walk into a branch, you are "assaulted" by bankers wanting to sell you more products. More products you don't want and have no need of. I can tell the bankers are not comfortable and are being forced to do this. Wake up Wells Fargo! Keep up these kind of sales tactics and you will lose more customers for good. QUIT trying to sell me new stuff EVERY time I walk into a branch. I can't even go through the drive through because I get it there too. Thank you so much for adding 5-10 extra minutes (minimum) because I have to wait for a teller to finish "selling" to someone else who is obviously done and wants to get the he** out of the branch. You are the worst and I will soon be moving my business elsewhere.
4 comments
Anonymous
Walterboro, South Carolina
NASTY!!!!
I recently went in Wachovia in Walterboro SC and had the worst experience ever. The ladies that were in the bank was not friendly at all. It honestly disgusted me. How can you have six women working the front area and only two are handling customers needs and the line is honestly out of the door. This is the only bank I have ever been to that experience this problem consistently every month and I really wish management would do something about it. Even if it was two head tellers and there line was closed If I was management I would request for them to be open around lunch or the beginning of the month when it is overwhelming When you only have two lines open and everyone else is doing other things in the middle of the day it really makes the customers feel like they just don''t care.
yvebj
Madison, Alabama
Wachovia envelop free deposit
I recently had bad experience with Wachovia envelope-free Atm. On 6/1/10 I made a deposit of $330 using the Atm (16 bills of $20 and 2 bills of $5).The transaction posted into the online account. The next day, $320 was withdrawn from my account by Wachovia. I gave them a call right away to understand what the problem was. The agent I talk to let me understand that I made a deposit of $10 instead of $330. After explaining myself over 10mns he transfers me to the Disputes. The next agent opens a case cg000155**** and explains to me that they investigate and i will receive follow up within 7 business days. On 6/15/10 (15 days later) I was still without any follow up from Wachovia. I gave them a call and talk to the Dispute .The agent could not gave me any clear answer about what happen. He asks to put me on hold to research. I waited 40mns and finally somebody presented himself as supervisor. I ask him why after 15 days I did have at least a correspondence to let me know that a case was open. He could not give me a proper answer. He ask me to explain to him what happen on 6/1/10 (seems like nothing was noted on 6/2/10 when file disputes).He issue $320 temporary credit until they investigate. He said that it will take 10 business days. I ask him if he can check the cameras, he replies that their Atm's cameras can't see my Hands. On 7/9/10 I received a mail from wachovia stating that they did not find the $320 so therefore they will debit the $320 from my account. Today I went to the branch where I made the deposit. I explain myself one more time; they offered me the address of the Office of the President of Wachovia because they could not help me either. That really not a way to make business I have been with Wachovia for almost 5 years. I stop my direct deposit and I withdraw all my money. I will write to the Office of the President to solve that issue and I will close my account.
2 comments
ihatewachovia
Stone Mountain, Georgia
Despite court order, Wachovia keeps my $$$
My mother died and left me $. As the only child, and the executor and the only beneficiary, I have complete control of the funds---that was until Wachovia decided to freeze the account. The court had ordered that an account be established---which I did and now, Wachovia demands I return to court. On Saturday the branch manager told me it was ''a law'' that I get these documents.....now I've found out it's on ''a custom''. If you value being able to move your own money around, I'd suggest you keep very far away from Wachovia. I had no problems whatsoever with any of the other large, well-known banks but Wachovia has my my life *** and I'll never do business with them again.
Loss:
$30
David W Ned
Roseville, California
Wachovia- Poor Customer Service
Wachovia rep called me today and asked about my payment status, which isn't due until EOM. We recently applied for 2nd time for a mortgage mod. Again, declined. He asked me about my hardship. I told him to review his records. He insisted I answer his questions. I insisted he read my file that explains on 3 pages, what my hardship is. This continued for several more rounds. He then said to me, "I see your looking for revenge." I couldn't believe he said this. I asked for a supervisor 4 times before he transfered me. This guy didn't seem to care either. F them all at that bank.
Anonymous
Atlanta, Georgia
Filed-claim for someone-else's debt against me
They assigned an old account of mine to a new customer. That customer overdrew his account. They filed for debt collection against me. They do not care. They do not want to help me. I spent hours on the phone, written letters, etc. Managers don't call me back. They don't respond to my letters. The debt collection company was more sypathetic to me about the problem than my own bank. You will rue the day you ever need a shred of help from them to sort out their bungling. Absolutely do not bank with them. Save yourself from insanity.
1 comment
Shavonna Spu
Tampa, Florida
Very poor poor costumer service
I orderd a bank card at a branch office last wed i called and was told it was mailed out the 12th and if i do not recieve it by the 27th to call and one would be over nighted so today i called i gave all the information that was requided id number last deposit numbers date of birth and because i could not tell them the exact date i opend my account i denied a new card i have never in my life ddealt with a company that is so unprofessiional and plan on clossing my account never in all the years i have been a costumer have i had to deal with anything like this
Loss:
$200
2 comments
Shariff J
Trenton, New Jersey
Wachovia closed my account for myself reporting MY card stolen!!!!!
Wachovia is the worst bank in the history of banking. Now that i got that out the way. I had my card stolen a week ago.Didnt realize it was stolen until i notice a $2700.00 deposit on there,while checking online. i called Wachovia, let them know, i was missing my card, and had no access to it. I do have two seperate accounts, and i took money out of the first account, and Wachovia saw that i didnt take money out of the 2nd acount. They proceeded to grill me until finally telling me they were closing my account because I was a liabilty!! I argued with them for 2 and a half hrs before they just told me that it didntmatter and they were closing not one but BOTH of my accounts, even though i reported this stolen. This has caused me so much embarrasment and confusion, because now because of *** Wachovia and their *** games, I know have to switch all my accounts to another bank. I Will NEVER do business with them again, and am trying to find the right lawyer to file a class a ction suit against them. Wachovia should not be in business at all!!!
3 comments
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u sound ignorant....what are the mistaken debits...how can deductions occur on ur account if u did not provide them ur sons account number?