No employee did anything to up set me. I have had loans for years with Wachovia bank. My home loan was set up on coupon book some how. They have removed it from coupon book but because I pay a head on my account I am not mailed a monthly statement. I ask if they could mail any way the answer was no. I also ask if I could be mailed a letter each month to should how my payment was applied answer no
I don't see how Wachovia isn't responsible for providing a monthly statement.
I am just trying to make sure the payments are applied correctly each month last year some were not applied as I had requested.
At tax time I was just mailed a letter with amount of interest paid for the year with no break down of payments.
If this can't be fixed I may have to check into getting this loan moved to another bank or Finance office. Interest rates are very competitive these days. I have always been happy at Wachovia and hate to leave but may have to.
Any help you could give me would be appreciated.
Diane Harrell Rains
252 744-5529 work
252 353-0004 Home