First off, I am in the US Navy. I am unable to keep on top of my financial information as well as other people who stay on land all the time.
I bought a car in late Nov 2007. My first payment was supposed to be made 28 Dec 2007. I went into my finance office and set up an automatic payment to Wachovia Dealer Services. Somewhere along the line, something went wrong.
My first payment was all of the sudden scheduled to come out Jan 28, instead of Dec 28. When I realized the mistake I called Wachovia to inform them of the mistake, and to ask or a 'deferment' of one month so the payment could be caught up without undoing a bunch of paperwork. They were rude and unyielding.
Fast forward to January, They are calling non-stop on my phone, calling my friends and relatives while I have been out at sea. I get back and find 40 messages on my phone voice mail. I finally call "Jim" from Wachovia dealer Services, where he informs he he can't help me either. He tells me "...appearantly it is too difficult for you to pay your bills on time..." He also called my friends and relatives and tells them about my personal financial information; about the car and the late payment. I am very angry with him and how he treated me, so I call back to the Wacovia Customer Service line to file a complaint. The lady there would NOT give me the number or transfer me. She kept arguing with me about how filing a complaint will not stop the late payments. I told her, repeatedly, I knew this. My payment had already been worked out with the rude "Jim". I am now asking my friends to give me the money to pay the late payment since Wachovia simply can not give me ANY customer service. She would not give me the complaint department's number at all. She went into how long it would take me to get the payment to them, and when I would make it, the amount, etc. I finally ended up hanging up on her.
All I was asking for was a simple deferment to alleviate all this headache and mess. Because they REFUSE to give any customer support, are rude, degrading, and mean on the phone, I am writing this. I will campaign to inform others everywhere of my problems with this company, to ensure no other person, military or civilian, has to deal with this poor and disheartening example of Wachovia Dealer Services and Financing.