Wachovia Bank - Wachovia Kept a Portion of my Cash ATM Deposit
I made a deposit at Wachovia Bank in Ghetty Square which is located in Yonkers, NY. I made a cash deposit at the ATM of $660 on Thursday of June 4, 2009 and thought that everything would be fine as I had made cash deposits there before.
Over the weekend a 24 hour deposit adjustment was made to my account in the amount of $300. I called customer service who told me to call back during the week to speak with a branch representative. I called back on Monday and they told me I had to actually go in to the branch.
On Monday morning I went into the same branch that the deposit was made at. They told me that they check the deposits in teams of 2 and that a manager also checked the deposit and that there was no way that they could have made a mistake.
They told me that my deposit envelope said $360 and my deposit slip said $660, which doesn't make sense because I only wrote $660 on the envolpe as I did not have a slip.
I have more money, but the problem is the principle that they can just take my money and it's their word against mine and that's the end of it. I am going to close out my account because I no longer feel like I can trust this bank. Be careful and never make a cash deposit through an ATM machine at this branch as they are theives.