Not resolved

My recent experience with Wachovia was sick, I help my mother manager her finances online and she recently re-financed w/Wachovia...While opening the new account she was asked for all the usual paperwork including proof of insurance, after the loan funded and she made her first payment then we started receiving letters and phone calls regarding lack of insurance coverage, I insisted that they had the proof otherwise the loan never would have funded(DUH), so I faxed the proof anyway and on her following automatic payment they tacked on an additional $215 for insurance, which caused her several return check charges!furious, of course she called them and after speaking to several CSR's most of which were rude can condescending, they explained that the proof of insurance fax had not been received yet and it could take EIGHT DAYS for them to receive a fax because it comes from their head quarters!!!(I guess they can't afford fax machines in all of their branches)...GMAC Insurance was good enough to call them and make it right.

They then said they could not refund the difference owed and she should go to her bank and dispute the charges. So she does and the day after she gets refunded the automatic payment for the full amount from Wachovia of the automatic payment and then has to rush to the bank to cancel her dispute which would have cost $35, then a day later receives a check from the for the full amount!!!

Of course they then ask for the overage to be returned...Lastly she receives another letter stating that the insurance was inadequate, the same insurance that covered her on her previous loan!!!!

Results: She re-financed with HSBC got a better interest rate and no headaches!!!

Had an Experience with Wachovia Bank?

Write a review


Terms of Service
Post Comment

You May Also Like

Chase Bank - Chase Rewards Visa cheats customers out of bonus points Chase Bank "called to inquire about using my points, when I was informed that the offer I received was for 40,000 points..." Read more Ge Capital Retail Bank - GE CAPITAL/PAYPAL BRAZEN LIE NOT EVEN THE USPS IS SAFE Ge Capital Retail Bank "This is how brazen GE Capital Retail Bank/Pay Pal Smart Connect/Pay Pal has gotten. They have been allowed to lie, steal, defraud, commit fraud, steal money, hide money, etc., etc...." Read more Capital Bank - Never in my life Capital Bank " I'm writing this as a current customer, who is in the process of paying off and closing the card. After only 3 weeks having the card I have had..." Read more Ge Capital Retail Bank - GE CAPITAL PAYPAL HAVE TIES THAT OTHER BANKS DON'T Ge Capital Retail Bank "There will be copies of documents that I have sent to the various state & federal agencies since 2011. I can't even picture how many Billions & Billions of dollars..." Read more Nfl - Lions always get a unfair shake compared to other teams Nfl " What are we suppose to do as Lion Fans to get a fair shake in this league. Screw the NFL, I'm boycotting for unjust fairness towards the Lions. This..." Read more Priceline is Fraud Priceline "Bought a hotel reservation that was changeable. Turned out it was bait and switch. Out over $1200. See the screen grab of the actual page I purchased from. Note the..." Read more National Laser Institute - Finicial advisors charge more money from black ppl National Laser Institute "I graduated with almost 40 people. Tuition was about $7,295. After speaking with almost every student, that we're offered or aware and given the option of a scholarship. Almost everyone..." Read more SkyCaddie / SkyTrak / SkyGolf.... Horrible Customer Service Skygolf "I recently had a shoulder injury that would require surgery and a 6 month recovery time frame. I have been a customer of SkyCaddie /SkyGolf for numerous years, owning all..." Read more