Our firm made an error. We inadvertently completed a deposit ticket for a new client to Wachovia with an account number that belonged to a prior client. Upon finding the error we provided Wachovia with copies of all of the checks deposited along with the deposit receipt. Wachovia did their research and stated that they had taken the money out of the bank account that the money had been deposited to in error.
They then proceeded to tell us that although the money had been taken out of the account they could not remit the money back to the rightful owner. Even though the checks were all made payable to an association which did not have an account with Wachovia they responded by stating that they require that we contact the individual check signers for each check deposited and request that they contact their respective bank to request a refund from Wachovia individually.
What a bunch of BS